FAQ
questions, answered
Everything you need to know before — and after — you order.
Orders & Shipping
How long does shipping take?
Most orders arrive within 5 to 15 business days. Our collection is curated from a global network of suppliers — including makers in Asia, Africa, South America, and other regions, as well as US-based suppliers. Orders shipping from US-based suppliers tend to arrive sooner, while those shipping from other locations may take longer. Once your order ships you will receive a confirmation email with a tracking number.
How much does shipping cost?
We work with many independent suppliers, each with their own shipping rates. To keep things simple, we've set a flat rate of $7.95 per supplier shipment for orders shipping within the contiguous United States — so if your order includes pieces from multiple suppliers, you'll see $7.95 for each one. Orders of $150 or more ship free, regardless of how many suppliers are represented in your order. Orders shipping to Alaska, Hawaii, or US territories may have different rates.
Why did my order arrive in more than one package?
Since our collection is curated from independent suppliers, items in the same order sometimes ship from different locations and may arrive separately, on their own timelines.
Do you ship internationally?
At this time we ship within the contiguous United States. Shipping to Alaska, Hawaii, and US territories may vary by product.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.
Can I change or cancel my order after placing it?
Once an order is placed, we cannot guarantee changes or cancellations as items are fulfilled directly by our suppliers and may ship quickly. If you need assistance, email us at support@atmikaliving.com as soon as possible and we will do our best to help.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery for unused items in their original condition and packaging, where permitted by supplier policy. To request a return, email us at support@atmikaliving.com with your order number and reason for return. Return shipping costs and any applicable restocking fees are your responsibility. Please visit our Returns & Exchanges page for full details.
Are there any non-returnable items?
Final sale, on sale, and discounted items are non-returnable. Due to individual supplier policies, select items are non-returnable — this will be noted in the product description. Please review the product page carefully before placing your order. See our Returns & Exchanges page for details.
Can I exchange an item?
Exchanges are only offered if your item arrived defective or damaged. Please see "What if my item arrived damaged?" below.
What if my item arrived damaged?
Email us at support@atmikaliving.com within 48 hours of delivery with your order number, a description of the damage, and photos. We will review your request and follow up with next steps. See our Returns & Exchanges page for full details.
How long does a refund take?
Once your returned item has been received and approved by our supplier following inspection, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. Please allow an additional 3–10 business days for the refund to appear, depending on your bank or card provider.
Products
Where are your products made?
We work with a carefully selected network of suppliers whose products meet our standards for quality, materials, and design. Products are made in various countries — details on origin and materials are included on each product page where available.
Are your candles and incense natural?
We select candles and incense with clean ingredients in mind — soy wax, natural wicks, and fragrance oils free from harmful additives where possible. Each product page includes details on materials and ingredients so you can make an informed choice.
How do I care for my products?
Care instructions are included on each product page. For candles, we recommend trimming the wick to ¼ inch before each burn and allowing the wax to pool fully on the first burn to extend the life of the candle.
Will the product look exactly like the photo?
Product images represent each item as accurately as possible. Colors, textures, and finishes may appear slightly different in person due to variations in monitors and lighting. Natural materials like stone, wood, and ceramic will also have slight variations from piece to piece — which we consider part of their beauty.
The Store
Are you a small business?
Yes. Atmika Living is an independently owned, woman-owned small business. Every order is meaningful to us.
How do you choose the products you carry?
Every product is chosen against one question: does it make a home feel more like what a home is meant to be? We look for objects that bring ambiance, texture, scent, and ritual to everyday spaces. We also prioritize products made by artisans, survivors building new chapters, and communities preserving heritage techniques, and source from suppliers committed to fair labor and environmental responsibility. If something doesn't meet these standards, it doesn't make the collection.
Contact
How do I get in touch?
You can reach us at support@atmikaliving.com or through our Contact page. We read every message personally.
How quickly do you respond?
We typically respond to all messages within 1–2 business days. We take the time to read carefully and reply thoughtfully — thank you for your patience.
Still have a question? We're at support@atmikaliving.com
Intention lives in the details — and in the questions.
Atmika Living